Customer Retention Executive
Marshall Motor Group/Mercedes-Benz of Preston
£26,509 Basic salary + £3,000 bonus ; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.
Full-time FTC (9 months) | Hybrid working
Drive your career with a fantastic Motor Group, that’s known for more than just the brands it represents.
At Marshall Motor Group Mercedes-Benz of Preston, we’re offering an exciting opportunity for a confident and Customer Retention Executive to join one of the UK’s most trusted and innovative automotive retailers.
What will I do on a daily basis?
As a Customer Retention Executive, you will be representing both Marshall and our Mercedes-Benz division.
If you are an individual with experience in dealing with customers, in customer service, retail, hospitality or in a contact centre setting with a real focus and drive for hitting targets and selling we would welcome your application. We believe in recruiting for the attitude and training for the skills. The key attributes that we would look for are:
Is training provided?
We invest in you and your career from day one, we believe in the importance of developing our people, the more knowledge and confidence you have the more likely you will be to provide our customers with the highest level of customer service they deserve. Training will take place in our dealership both 121, then mentored over the course of a month, you will be able to see and use our live systems as well as overseeing the full customer After Sales journey beginning to end so you understand the importance of the role you play.
How can I progress my career?
With 4,000 colleagues across our dealerships, opportunities for progression frequently arise. In fact, many of our leaders entered Marshall as Sales colleagues and have developed in their career while remaining in the business. Ambitious performers from across our business can apply to join our Future Leaders Programme to help you develop the skills for your next career step.
About us:
At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.
In return to your commitment to us, we will offer you:
- Performance rewards:
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.